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Category: Customer Experience

Agents / Article / Content Marketing / Customer Experience / Professional Standards / Real Estate Training

Why real estate agents need to tell stories, not sell promotions right now

After five weeks down the coast*, I came home to a letterbox stuffed full of real estate flyers. Every single one of them talked about themselves – their Google reviews, their qualifications and the …

Article / Customer Experience

What does coming out of COVID-19 look like and what should agents do now?

How badly has COVID-19 affected the property market, how long will it take for the market to get ‘back to normal’ and what on earth can agents do right now …

Agents / Article / Customer Experience / Innovation

Why call lists don’t build relationships

Have you ever been to marriage counselling? I’m not going to air any awkward dirty laundry – it’s far too dreary. But the thing that astonished me back at the …

Agents / Article / Customer Experience / Innovation / Property Management / Proptech / Startups / Technology

Innovation versus Legislation: is proptech also disrupting government?

I was delighted to moderate the Innovation versus Legislation panel at the recent REINSW Proptech Lunch. It was a great discussion that covered a range of challenging topics. Buckle in …

Article / Customer Experience / Professional Standards / Property Management / Startups / Technology

Is your PM team elevating or anchoring your business?

Is the property management team in your business an asset that’s growing the value of your business or an anchor that’s holding you down? New research shows that for close …

Article / Customer Experience / Professional Standards / Real Estate Training

Why does real estate make everyone so crazy?

Most agents – so the story goes – get into real estate because they love property and they love helping people. And the chance to earn a small fortune is …

Article / Customer Experience / Inman / Innovation / Technology

Will 2019 be the year of business model change in real estate?

Why is the business model for real estate broken? And is technology helping or hindering us from fixing it? The case for putting customers, not technology at the centre.

Article / Customer Experience / Proptech / Technology

How much will ignoring innovation cost the real estate industry?

How poor service is damaging the business model of real estate.

Article / Conferences / Customer Experience / Innovation / Proptech / Technology

8 Lessons from RealTech18

From learning how machines build trust, to putting the customer at the centre of our business – and insights from online drug dealers – the REIQ RealTech18 conference challenged participants …

Article / Customer Experience / Featured / Professional Standards / Proptech / Technology

How iBuyers will challenge Australian and NZ real estate

The next challenge to Australian and New Zealand real estate agents will come not from a fancy technology but a change in thinking around how property can be sold. The …

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